Encouragingly, many organisations are now recognising the full impact that conflict has on the company and people within it, and are investing in developing their own internal mediators to resolve disputes. This 3-day programme gives your employees the knowledge, skills and confidence to effectively conduct workplace mediations. 

Following this course delegates will receive a Certificate in Internal Workplace Mediation Skills.

Why People Resolutions

People Resolutions has been helping organisations through our mediation service for over 11 years. As proponents of Alternate Dispute Resolution (ADR) techniques, we provide organisations with the tools and skills to find their value in mediation and tangibly reduce formal conflict situations.

Please contact us on 0800 6125 110 or email  This email address is being protected from spambots. You need JavaScript enabled to view it.  for further information.

We work in partnership with you to identify the required learning objectives for each course. Typically this includes a scoping meeting with the necessary stakeholders to:

• Understand which workplace issues can be mediated and which to refer
• Be aware of the workplace mediator’s role and other dispute resolution and prevention approaches available, e.g. investigation, advice and training
• Be aware of their own and others' biases and prejudices and the importance of remaining impartial
• Understand the key skills and competencies required to mediate successfully
• Demonstrate their ability to manage a confidential workplace mediation
• Understand how to develop rapport and working relationships with and between parties
• Learn a range of mediation techniques and the impact these can have on the parties
• Demonstrate the skills and competencies needed to conduct an impartial and effective workplace mediation
• Appreciate and practice completion of Report Closure form and Record of Agreement

Prior to training delivery we can also issue a Pre-Course Questionnaire to ensure that we fully understand the issues your employees face and what they would like to achieve during the course. This also helps to raise delegates' engagement in the course.

As part of this course we give your organisation a number of essential documents needed to conduct a mediation, including a Request to Mediate Form, Frequently Asked Questions about Mediation, Mediation Closure Report and Record of Agreement.

Please contact us on 0800 6125 110 or email  This email address is being protected from spambots. You need JavaScript enabled to view it.  for further information.

Post Course Assessment and Development

In addition to our standard post-course support, we can offer optional developmental coaching, designed to complement the content of the mediation training programme, whereby delegates’ newly-acquired proficiency is assessed and we help solidify the learning through one-to-one feedback. 

Normally the trainer will observe a number of hours of live mediation and provide personalised feedback in line with the training standards. This activity is often considered the most valuable part of the training programme, as delegates are coached to their optimal skill level and the organisation has a handle on the respective abilities of their internal practitioners. 

Standard Support

To encourage learning to be applied back in the workplace, delegates often need additional support. We offer access to our online hub of key materials relating to conflict management including Mediation, or can place this on your Company intranet or VLE, whichever is preferred. Within our secure knowledge platform, delegates can discuss with and support each other in helping them implement what they have learned in a secure, password-protected forum.

As part of our service, we also offer your organisation a host of standardised mediation templates such as a ‘Request to Mediate’ form and ‘Frequently Asked Questions’ guide about mediation to help fully embed the service and ensure consistency in its deployment.

Please contact us on 0800 6125 110 or email  This email address is being protected from spambots. You need JavaScript enabled to view it.  for further information.

All our programmes are run by professional and highly experienced trainers who are technically proficient as well as being excellent facilitators. They combine knowledge (which utilises commercial and academic theory) supported by practical application through case studies, role plays interactive discussion and scenarios.  Trainers who are elected to run our Mediation Programmes:

• Have conducted Mediation related training for many years
• Are members of appropriate professional bodies and have relevant professional qualifications
• Bring a wealth of practical experience and insight into the training room to bring to life materials and engage the delegates
• Are training professionals as well as technical experts

  Please contact us on 0800 6125 110 or email  This email address is being protected from spambots. You need JavaScript enabled to view it.  for further information.

The cost of our programmes are based on a number of factors such as: the length, volume, number of facilitators required, the specialist subject and whether the course is an open or in-house programme.  

We can also provide Train the Trainer options for high volume, in house programmes.

Prices for open programmes start from £220 + VAT and for our in-house courses from £100 + VAT per day.

Please contact us on 0800 6125 110 or email  This email address is being protected from spambots. You need JavaScript enabled to view it.  for further information.