People Resolutions has been helping organisations through our mediation service for over 11 years. As proponents of Alternate Dispute Resolution (ADR) techniques, we provide organisations with the tools and skills to find their value in mediation and tangibly reduce formal conflict situations.

Mediation uptake in an organisation is most successful when HR, managers and non-mangers have a firm understanding about the mediation process and, importantly, have the confidence in using the service. This course ultimately heightens staff members’ awareness of mediation, its benefits and applications, reduces resistance and explores how it can be best employed within the business.

Our 1-day Introduction to Mediation course is suitable for managers and HR colleagues who need to understand the principles of mediation, and when and how it should be applied. 

Please contact us on 0800 6125 110 or email  This email address is being protected from spambots. You need JavaScript enabled to view it.  for further information.

We work in efficient partnership with you to map out the learning objectives for each course. Typically this includes a scoping meeting with the relevant stakeholders. Our standard learning objectives include:

• Understand a definition of workplace conflict, it causes and consequences
• To raise awareness to spot the early warning signs of conflict
• To understand what mediation is and where it fits into the conflict process
• To explore the benefits of mediation
• Consideration of when it is appropriate to use mediation 
• Understanding the process of conducting a mediation 
• To gain a basic skill in how to encourage others to use mediation
• To understand how to support individuals post mediation

Prior to training delivery we can also issue a Pre-Course Questionnaire to ensure that we fully understand the issues faced by your employees and what they would like to achieve from the course, which we find has a really positive impact on delegates’ engagement in the course.

Please contact us on 0800 6125 110 or email  This email address is being protected from spambots. You need JavaScript enabled to view it.  for further information.

To encourage learning to be applied back in the workplace, delegates often need additional support. We offer access to our online hub of key materials relating to conflict management including Mediation, or can place this on your Company intranet or VLE, whichever is preferred. Within our secure knowledge platform, delegates can discuss with and support each other in helping them implement what they have learned in a secure, password-protected forum.

As part of our service, we also offer your organisation a host of standardised mediation templates such as a ‘Request to Mediate’ form and ‘Frequently Asked Questions’ guide about mediation to help fully embed the service and ensure consistency in its deployment.

Please contact us on 0800 6125 110 or email  This email address is being protected from spambots. You need JavaScript enabled to view it.  for further information.

All our programmes are run by professional and highly experienced trainers who are technically proficient as well as being excellent facilitators. They combine knowledge (which utilises commercial and academic theory) supported by practical application through case studies, role plays interactive discussion and scenarios.  Trainers who are elected to run our Mediation Programmes:

• Have conducted Mediation related training for many years
• Are members of appropriate professional bodies and have relevant professional qualifications
• Bring a wealth of practical experience and insight into the training room to bring to life materials and engage the delegates
• Are training professionals as well as technical experts

  Please contact us on 0800 6125 110 or email  This email address is being protected from spambots. You need JavaScript enabled to view it.  for further information.

The cost of our programmes are based on a number of factors such as: the length, volume, number of facilitators required, the specialist subject and whether the course is an open or in-house programme.  

We can also provide Train the Trainer options for high volume, in-house programmes.

Prices for open programmes start from £220 + VAT and for our in-house courses from £100 + VAT per day.

Please contact us on 0800 6125 110 or email  This email address is being protected from spambots. You need JavaScript enabled to view it.  for further information.