Leadership in Conflict: Mediating to Resolve Conflict in the Workplace
With mediation increasingly being considered as a vital tool for internal staff to resolve workplace conflict, People Resolutions provide a wide range of mediation training programmes, from awareness sessions for line managers through to training HR colleagues to become fully accredited mediators.
With many organisations now recognising the benefits of mediation the demand for extremely competent mediators has steadily increased. With that in mind we now offer an intensive 6-8 day ILM endorsed programme. This programme equips individuals with all the skills and knowledge needed to tackle particularly complex and challenging mediations.
People Resolutions has been helping organisations through our mediation service for over 11 years. As proponents of Alternate Dispute Resolution (ADR) techniques, we provide organisations with the tools and skills to find their value in mediation and tangibly reduce formal conflict situations.
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- Show an understanding of the structure of the mediation process and an ability to put this into practice
- Explain the mediation process clearly and thoroughly
- Apply listening skills to achieve constructive communication
- To communicate well at both the rational and emotional level throughout the mediation process
- Building rapport through active and reflective listening
- Show empathy
- Show a clear understanding of positions, interests, and needs
- Establish a safe environment that encourages openness
- Give and collect information clearly and accurately
- Choose appropriate communication methods
- Work constructively with a co-mediator
- Effectively handle resistance to mediation
- Handle power imbalances effectively
- Manage conflict and tension and high emotion
- Understand the components of a mediation agreement record
As part of this course we give your organisation a number of essential documents needed to conduct a mediation, including a ‘Request to Mediate’ Form, a ‘Mediation FAQ’ guide, ‘Report Closure’ form and ‘Record of Agreement’.
Post-Course Assessment and Development
In addition to our standard post-course support, we can offer optional developmental coaching, designed to complement the content of the mediation training programme, whereby delegates’ newly-acquired proficiency is assessed and we help solidify the learning through one-to-one feedback.
Normally the trainer will observe mediation skills in action and provide personalised feedback in line with the training standards. This activity is often considered the most valuable part of the training programme, as delegates are coached to their optimal skill level and the organisation has a handle on the respective abilities of their internal practitioners.
Standard Support
To encourage learning to be applied back in the workplace, delegates often need additional support. We offer access to our online hub of key materials relating to conflict management including Mediation, or can place this on your Company intranet or VLE, whichever is preferred. Within our secure knowledge platform, delegates can discuss with and support each other in helping them implement what they have learned in a secure, password-protected forum.
As part of our service, we also offer your organisation a host of standardised mediation templates such as a ‘Request to Mediate’ form and ‘Frequently Asked Questions’ guide about mediation to help fully embed the service and ensure consistency in its deployment.
Please contact us on 0800 6125 110 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for further information.
All our programmes are run by professional and highly experienced trainers who are technically proficient as well as being excellent facilitators. They combine knowledge (which utilises commercial and academic theory) supported by practical application through case studies, role plays interactive discussion and scenarios. Trainers who are elected to run our Mediation Programmes:
- Have conducted Mediation related training for many years
- Are members of appropriate professional bodies and have relevant professional qualifications
- Bring a wealth of practical experience and insight into the training room to bring to life materials and engage the delegates
- Are training professionals as well as technical experts
Please contact us on 0800 6125 110 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for further information.
The cost of our programmes are based on a number of factors such as: the length, volume, number of facilitators required, the specialist subject and whether the course is an open or in-house programme.
We can also provide Train the Trainer options for high volume, in-house programmes.
Prices for open programmes start from £220 + VAT and for our in-house courses from £100 + VAT per day.
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